The Coach Approach to Adaptive Leadership Training 

A Skill-Based Leadership Workshop to Support Internal and Cross-System Collaboration within Systems of Care.

"Change conversations, change relationships, change cultures, and change systems to create enduring, sustainable systems of care."

Empower your team with an innovative, skill-based workshop that embeds a coaching mindset into everyday leadership. The Coach Approach supports teams to thrive amid complexity and ongoing change.  The Coach Approach model is recognized for empowering organizations to change conversations, relationships, workplace culture, and overall systems. Leaders gain essential tools to manage change, promote collaboration, and build sustainable systems of care that support staff and the communities they serve. This training supports internal and cross-system partnerships, unlocking new levels of engagement and effectiveness.

The PA Care Partnership, a statewide System of Care Grant (2009-2025), with the support of the PA Department of Human Services and Office of Mental Health and Substance Abuse Services (OMHSAS) began the journey into individual leadership in 2017. Through the inspiration of Shannon Fagan, Director of the OMHSAS Bureau of Children's Services (until May 2019), we began to train youth, family, and system partners in leadership through Adaptive Leadership for System Change, provided by Ellen Kagen.  This multi day training was well received, and the individuals wanted to learn more, including how to implement change and empower those around us.  Coach Approach to Adaptive Leadership was brought into PA in 2018, through the Coach Approach Partners, and provided by Beth Greenland and Ellen B. Kagen.

Why Use the Coach Approach?

Coaching is uniquely positioned to:

  • Achieve targeted outcomes: Refine skills and drive measurable performance improvements.
  • Build critical thinking: Foster solutions-oriented problem-solving and decision-making.
  • Adapt organization-wide: Benefit from coaching at every level—from staff to executives.
  • Tailored for your team: Training offers practical coaching models and customizable practices to fit diverse organizational needs.

Training Overview

  • Understand Adaptive Leadership principles and lead effectively through uncertainty.
  • Identify system-wide challenges using empathy and stakeholder insights.
  • Apply hands-on problem-solving to design real-world solutions.
  • Leave with actionable next steps for driving ongoing improvement.
  • Available in flexible, two- or four-part sessions—virtual or in-person.

Who Should Attend?

  • Leaders, administrators, supervisors, managers, program staff
  • Youth and family advocates
  • Health, human services, child welfare, juvenile justice, behavioral health, and community partners
  • Anyone interested in developing a coaching mindset for more effective collaboration

Interested in Bringing a Training to Your Organization?

If you would like more information or are interested in scheduling a training for your office or organization, contact Mark Durgin at Keystone Leadership Coaching:

Email: Markdurgin@keystoneleadershipcoaching.com

Questions Welcome—Let’s strengthen your leadership together!

If you need additional details about the curriculum or have specific training requests, Mark Durgin can help tailor a solution to meet your team or organization's unique needs.